Terms and Conditions
Prices listed on justholdthem.com.au are in Australian Dollars (AUD).
Payment is only accepted via Paypal
We will endeavour to have your order shipped within 2 working days.
Shipping will be charged according to the size of the item. Very small packages (Bonnets, silicone bangles) will ship for $2, small packages (necklaces, multiple bonnets and bangles) $8, larger packages (blankets, slings, wraps etc) will be $13. All purchases over $200 will include shipping within Australia.
International orders will be sent at cost, and prices do not cover any customs or duty charges that may apply.
We do not ship to the US or Canada, for insurance purposes.
We do not accept responsibility for items lost, once shipped, but we will assist in trying to find any lost items. We do suggest adding insurance onto your order at checkout, if you feel it is required.
At Just Hold Them, we love to hear that customers are happy with their purchases. At times, you may not love the product you have ordered – for that reason we have a 10 day returns policy. As long as your product is in a “like new” (tags intact if applicable, unused, unwashed) condition, with packaging intact, we will refund your purchase costs, minus shipping and a 10% restocking fee. We just ask that you contact us before returning the product. We suggest shipping with insurance, and ensuring that the package is securely repackaged, as we are not able to send a refund until we receive the product.
If you feel as though your product is faulty, please contact us via email. We may ask for some photos of the faults so that we are able to forward them on to the manufacturer. Your full purchase costs, including return shipping will be refunded to you on the return of the faulty product. Again, please contact us before returning it to us.
All personal information supplied by our customers are treated with strict confidentiality.
Personal information, including your name, postal address and email address is only used to process your order.
Our website does not automatically collect personal data without the site visitor voluntarily providing this information. We respect your privacy and will not disclose this information to any third parties.
Your personal information may be released when reasonably necessary to comply with law, such as investigations into credit card fraud.
In accordance with privacy law, you may request to access your personal information held by us at any time. Contact us via the contact page with any queries.